French-speaking Senior Travel Agent
Summary
Provide personalized travel support to French and English-speaking customers, handling bookings, changes, and inquiries while working rotating shifts (07:00–22:00) via GDS systems like Sabre, Amadeus, or Galileo. Role is based remotely in Portugal or hybrid in Lisbon.
Position: French-speaking Senior Travel Agent
Location: Remote (Portugal) or Hybrid (Lisbon at the candidate's discretion)
Employment type: Full-time
Remuneration: Competitive base salary
We are looking for a French-speaking Senior Travel Agent to provide exceptional, personalized support to our travelers. In this role, you will handle a wide range of travel-related and technical inquiries from routine platform assistance to urgent, last-minute travel situations while ensuring each customer receives world-class service.
You will also collaborate with internal teams to share insights, improve workflows, and enhance the customer experience.
Key Responsibilities
Deliver high-quality, personalized support to travelers in French and English.
Assist with travel bookings, changes, and inquiries efficiently and professionally.
Stay informed about travel industry trends, tools, and platform updates.
Collaborate with cross-functional teams to identify areas for product and process improvement.
Build positive relationships across global teams and ensure customer satisfaction.
Consistently meet and exceed performance KPIs.
Requirements
Fluent in French, with strong English (C1 level) communication skills.
Proven experience in customer service, ideally within the travel or hospitality industry.
Experience using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
Excellent communication, organisational, and problem-solving skills.
Comfortable working with metrics and performance goals.
Proficient with tools such as Gmail, Zendesk, Slack, and Salesforce.
Flexible to work rotating shifts between 07:00 and 22:00 (Monday to Sunday), including early mornings, evenings, and weekends.
Collaborative, detail-oriented, and adaptable in a dynamic environment.
Benefits
Competitive remuneration package based on experience and performance.
Opportunity to work within a dynamic and multicultural team.
Comprehensive medical, dental, and vision coverage.
Paid parental and bereavement leave.
Mental health support and connectivity stipends.
Continuous learning and career growth opportunities.
Positive, inclusive, and supportive work environment.