French SQL Support for Software Fintech - remote in PORTO - MON to FRI - Start: 16/11, 23/11, 7/12
Posted
Isadora Lima - Talent Acquisition Specialist French SQL Support for Software Fintech - remote in PORTO - MON to FRI - Start: 16/11, 23/11, 7/12
Description
Send your CV in ENGLISH to ---@---
.
MUST-HAVES:
- fiber internet at home (Hotspot and satellite internet are not accepted
- access to compute/laptop with camera and microphone for taking language tests
- non-expired Portuguese residence card, or Portuguese citizen card, or Portuguese CRUE certificate (if you are an EU citizen living in Portugal)
- non-expired EU passport if you are relocating from abroad
- must live in PORTO, Portugal
- must hold an educational certificate/diploma (minimal level accepted is high school / 12th grade)
- strong MySQL knowledge (work experience is not required)
.
We are partnering with a leading outsourcing and BPO consultancy seeking a French-speaking Technical Support Representative for a FinTech platform in Porto, Portugal. This opportunity is ideal for candidates with strong MySQL knowledge who are passionate about technology and customer support. No previous work experience is required, and the role includes paid training and structured onboarding.
.
Start dates: 16/11, 23/11, 7/12 (mandatory) - first day of training
Location:
- work from home in PORTO
- MUST be available for a 2-week on-site training in Porto (accomodation provided)
- MUST be available to work on-site 1 day once per quarter (Porto, Vila Nova de Gaia, close to Arrábida Shopping)
.
Working Hours:
- rotating schedule from MON to FRI
- 2 days off per week: Saturday and Sunday
- 9h worked daily (8h + 1h); 40h per week
- rotating schedule: 8 am to 7 pm
.
Your Role
- Provide technical support to customers in French and communicate with developers in English through chat and voice channels.
- Troubleshoot and resolve product-related issues using MySQL.
- Collaborate with team members and escalate complex issues to the development team when necessary.
- Respond to customer inquiries promptly and professionally to maintain high levels of customer satisfaction.
- Act as a bridge between customers and developers, communicating technical details clearly and effectively.
Your Qualifications:
- Fluent French (C1/C2)
- Good English skills (min. B2 level)
- Strong understanding of MySQL.
- Knowledge of or familiarity with Postman is considered an advantage.
- Availability to work on a rotating shift schedule from Monday to Friday, between 07:00 and 19:00.
- A high school diploma or equivalent qualification, or higher.
- No previous work experience is required, but solid knowledge of MySQL is essential.
- A strong interest in technology and providing outstanding customer support.
- Availability to attend two weeks of office-based training in Porto, with accommodation support provided during the training period.
Training conditions:
- training in English
- 12 working days, from MON to FRI
- full-time, during regular business hours (9 am to 6 pm)
- compensation: 445.44 € upon completion (no compensation will be paid in case of premature termination on your part)
The Offer:
- Base salary (before taxes): 998 € per month
- Meal allowance (net value in a prepaid meal card): 7 € per day / approximately 154 € per month
- Holiday allowance: 83.17 € per month
- Christmas allowance: 83.17 € per month
- Monthly GROSS: 1,318.34 €
- Private health and dental insurance
- 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- International working environment in Porto
- free language courses
- commercial discounts
.
MUST-HAVES:
- fiber internet at home (Hotspot and satellite internet are not accepted
- access to compute/laptop with camera and microphone for taking language tests
- non-expired Portuguese residence card, or Portuguese citizen card, or Portuguese CRUE certificate (if you are an EU citizen living in Portugal)
- non-expired EU passport if you are relocating from abroad
- must live in PORTO, Portugal
- must hold an educational certificate/diploma (minimal level accepted is high school / 12th grade)
- strong MySQL knowledge (work experience is not required)
.
We are partnering with a leading outsourcing and BPO consultancy seeking a French-speaking Technical Support Representative for a FinTech platform in Porto, Portugal. This opportunity is ideal for candidates with strong MySQL knowledge who are passionate about technology and customer support. No previous work experience is required, and the role includes paid training and structured onboarding.
.
Start dates: 16/11, 23/11, 7/12 (mandatory) - first day of training
Location:
- work from home in PORTO
- MUST be available for a 2-week on-site training in Porto (accomodation provided)
- MUST be available to work on-site 1 day once per quarter (Porto, Vila Nova de Gaia, close to Arrábida Shopping)
.
Working Hours:
- rotating schedule from MON to FRI
- 2 days off per week: Saturday and Sunday
- 9h worked daily (8h + 1h); 40h per week
- rotating schedule: 8 am to 7 pm
.
Your Role
- Provide technical support to customers in French and communicate with developers in English through chat and voice channels.
- Troubleshoot and resolve product-related issues using MySQL.
- Collaborate with team members and escalate complex issues to the development team when necessary.
- Respond to customer inquiries promptly and professionally to maintain high levels of customer satisfaction.
- Act as a bridge between customers and developers, communicating technical details clearly and effectively.
Your Qualifications:
- Fluent French (C1/C2)
- Good English skills (min. B2 level)
- Strong understanding of MySQL.
- Knowledge of or familiarity with Postman is considered an advantage.
- Availability to work on a rotating shift schedule from Monday to Friday, between 07:00 and 19:00.
- A high school diploma or equivalent qualification, or higher.
- No previous work experience is required, but solid knowledge of MySQL is essential.
- A strong interest in technology and providing outstanding customer support.
- Availability to attend two weeks of office-based training in Porto, with accommodation support provided during the training period.
Training conditions:
- training in English
- 12 working days, from MON to FRI
- full-time, during regular business hours (9 am to 6 pm)
- compensation: 445.44 € upon completion (no compensation will be paid in case of premature termination on your part)
The Offer:
- Base salary (before taxes): 998 € per month
- Meal allowance (net value in a prepaid meal card): 7 € per day / approximately 154 € per month
- Holiday allowance: 83.17 € per month
- Christmas allowance: 83.17 € per month
- Monthly GROSS: 1,318.34 €
- Private health and dental insurance
- 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- International working environment in Porto
- free language courses
- commercial discounts