Front Desk Attendant -- Mountain Brook YMCA
Summary
Greet members and visitors, process memberships, and handle program registrations at the Mountain Brook YMCA front desk. Use Daxko software to manage transactions and assist with facility tours while maintaining a welcoming, organized environment.
Do you enjoy making people feel welcomed, connected, and inspired? A Front Desk Attendant role at the YMCA could be the perfect fit for you!
If you enjoy helping people, creating welcoming experiences, and making a positive first impression, the YMCA is looking for you! As a Member Services Associate, you'll connect people to programs, build meaningful relationships, and help create an environment where everyone feels welcomed, valued, and supported.
What You'll Be Doing
- Welcome members, guests, and visitors with exceptional customer service.
- Assist with memberships, program registrations, and account transactions.
- Provide facility tours and help prospective members find the programs that best fit their goals.
- Promote YMCA programs, events, and community resources.
- Answer phones, respond to questions, and provide accurate information.
- Process transactions using Daxko and maintain member records.
- Support financial assistance applications while maintaining confidentiality.
- Help keep the Welcome Center clean, organized, and inviting.
- Work collaboratively with branch staff to ensure smooth daily operations.
Why This Job Is a Great Fit
If you love meeting new people, solving problems, and making someone's day a little better, this role is for you. Every interaction is an opportunity to create a positive experience, help someone reach their goals, and strengthen your community through the YMCA's mission.
Perks & Benefits
- Free YMCA membership for you and eligible household members
- 50% discounts on many YMCA programs, including swim lessons, youth sports, childcare, camps, and more
- Flexible scheduling to help balance work, school, and life
- Opportunities for professional growth and advancement within the YMCA
- Work for a mission-driven organization that invests in its employees and community
What We're Looking For
- Friendly, outgoing, and passionate about serving others.
- Excellent communication and customer service skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Comfortable learning new technology, including membership software.
- Flexible availability, including weekdays, evenings, and weekends.
- Commitment to the YMCA's mission and core values of Caring, Honesty, Respect, and Responsibility.
- Ability to successfully complete a background screening.
- Ability to obtain First Aid/CPR/AED certification and complete required YMCA training before or shortly after employment, as required.