Front Desk Coordinator
Posted
The Front Desk Coordinator ensures standardization in front office operations, enhances patient experience, and promotes efficiency in administrative workflows. Delivers courteous and efficient front-office support by welcoming patients, coordinating appointments, verifying insurance information, managing calls, and assisting with referrals to ensure seamless patient experience. Key responsibilities include:
- Greet and check in patients, creating a warm, welcoming, and positive experience.
- Schedule patient appointments and effectively coordinate provider calendars.
- Prepare patient charts 24-48 hours prior to appointments by verifying insurance benefits and eligibility.
- Collect patient co-pays, deductibles, and any outstanding balances in accordance with organizational policies.
- Coordinate front office triage and patient flow while maintaining effective communication with back office staff and clinic leadership.
- Answer incoming phone calls and respond to patient inquiries in a professional, courteous, and timely manner.
- Assist patients with referrals, authorizations (as applicable), and scheduling follow-up appointments.
- Monitor and respond promptly to Microsoft Teams and Athena Health communications.
- Scan, upload, and maintain accurate patient records in the electronic medical record (EMR) system.
- Maintain patient confidentiality and comply with all HIPAA and organizational policies.
- Perform other duties and responsibilities as assigned to support clinic operations.
- High school diploma or equivalent required.
- Minimum of one (1) year of experience as a Medical Receptionist or Front Desk Representative in a healthcare setting.
- Current Basic Life Support (BLS) certification required.
- Proficiency in Microsoft Office Suite, electronic health record (EHR) systems, and patient scheduling software.
- Experience with Athenahealth (Athena) is highly preferred.
- Excellent verbal and written communication, customer service, organizational, and multitasking skills.
- Ability to perform the physical demands of the position, including prolonged sitting, standing, bending, and occasional lifting of up to 25 pounds.
- Reliable transportation is required, as occasional travel between clinic locations may be necessary to support business needs.
- Bilingual (English/Spanish) preferred, depending on business needs.