Front Desk Coordinator - PM - Athens

Position Description:

The X3 Sports Front Desk Staff are an integral member of the X3 Sports team, responsible for helping to facilitate a welcoming, caring, healthy and safe environment and promoting a sense of community internally and externally with members, employees, and the general public. The Front Desk Staff work at the Club’s front desk, assisting in the administration, service, and security of the Club. As the first point of contact to members, guests, persons in and outside of the X3 Sports community, and employees, the Front Desk Staff must demonstrate professionalism and strong customer service abilities at all times by responding quickly, efficiently, and effectively in all situations. The Front Desk Staff play a critical role in ensuring the success of X3 Sports.

Position Purpose:

To provide a warm welcome and information on X3 Sports’ services to the general public, guests, members, and employees and to assist in the smooth running and operations of assigned Club

Key Results Areas:

Key results areas of the Front Desk Staff position are customer service and administrative duties.

Required Skills:

• Strong communication and interpersonal skills

• Polite and courteous manner regardless of the situation

• Relationship Building Skills

• Flexibility

• Accommodating to the needs of others

• Ability to calmly manage difficult situations, guests, members, and/or employees

• Excellent organizational skills

• Ability to balance and manage conflicting demands and situations

• Commitment to and knowledge of X3 Sports

• Basic computer and math skills

• Willingness to go the extra mile especially at busy times

• Belief in a high level of customer service

• Ability to multitask

• Patient, courteous, empathic listener

• Enthusiastic approach to all aspects of the position

• Friendly, helpful, and happy personality

• Neat appearance

• Experience handling cash and credit card transactions and reconciliation of cash drawer

• Attention to Detail