Front Desk Receptionist

Job Summary:

The Front Desk Receptionist will greet patients, and move patients through a pre-determined schedule of appointments at a physician's office.

Key Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms.
• Checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.
• Verifying financial records and collecting patient charges
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Verifies patient insurances prior to appointment.
• Coordinates with other medical offices for patient referrals/authorizations.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Performs other related duties as assigned.