Front Desk Receptionist

Job Summary:

The Front Desk Receptionist at our Haymarket location is the first point of contact for patients, visitors, and vendors entering our medical office. This role is crucial in creating a welcoming and professional environment while efficiently managing the flow of patients and handling administrative tasks. The Front Desk Receptionist is responsible for ensuring that patient check-ins, scheduling, and inquiries are handled promptly and accurately, contributing to a positive experience for all who interact with our practice.

This role is a part-time position at our Haymarket location.

Key Responsibilities:

• Greet patients, visitors, and vendors with a friendly and professional demeanor, ensuring a positive first impression of the medical office.
• Manage patient check-ins, including verifying personal and insurance information, updating records, and ensuring that all necessary paperwork is completed.
• Schedule patient appointments efficiently, coordinating with clinical staff to ensure optimal appointment times and availability.
• Answer and direct phone calls, addressing patient inquiries, scheduling appointments, and providing information about the practice and services offered.
• Handle patient check-outs, including collecting payments, scheduling follow-up appointments, and providing any necessary paperwork or instructions.
• Maintain a clean and organized front desk and waiting area, ensuring that all areas are welcoming and conducive to a positive patient experience.
• Assist patients with any questions or concerns they may have, escalating issues to the appropriate staff member when necessary.
• Manage incoming and outgoing mail, including sorting, distributing, and processing any required documentation or correspondence.
• Maintain confidentiality of patient information in accordance with HIPAA regulations and office policies.
• Collaborate with clinical and administrative staff to ensure smooth office operations and effective communication across departments.
• Travel to all practice locations when assigned or needed.
• Perform other duties as needed.

• HS diploma or equivalent required
• 2+ years of experience working in outpatient setting handling receptionist/front desk duties
• Experience with Athena EHR preferred
• Proficient in Microsoft Office Suite applications
• Must be detail oriented and able to multitask
• Must have ability to prioritize and work both independently and as part of a team