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Front Desk Representative (Bilingual)

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JOB TITLE: Front Desk Rep (Bilingual in Spanish)

GENERAL SUMMARY OF DUTIES:

  • Greeting patients
  • Performing check-in procedures
  • Maintaining current demographic and insurance information in computer and in the chart
  • Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
  • Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS:

  • Bilingual required
  • High School Diploma, with 1-2 years experience in healthcare background
  • Knowledge of clinic policies and procedures
  • Knowledge of computer systems, programs
  • Knowledge of medical terminology
  • Must be able to multi – task
  • Must be able to express compassion and kindness to patients calling and being seen in the office
  • Must maintain a professional and upbeat attitude
  • Skill in written and verbal communication and customer relations
  • Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
  • Requires sitting and standing associated with a normal office environment
  • Normal busy office environment with much patient contact
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