Front Desk Sales Associate

We are looking for a Sales Associate (Nights & Weekends) to join our team at Massage Envy!

Our Sales Associate plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the Sales Associate is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Essential Functions:

• Understand, believe in, and uphold Massage Envy’s Mission, Vision and Values
• Greet and welcome guests warmly and professionally.
• Manage the Sales operations, including answering phone calls, scheduling appointments, and handling transactions.
• Understand and communicate information about services and professional specialties to effectively and accurately make "customized" recommendations to best match clients with the appropriate professional service provider for their needs
• Stand to personably greet all clients, by name when possible, and make them feel welcome
• Provide accurate information regarding services, products, and promotions to guests.
• Maintain a clean and organized Sales area.
• Address and resolve guest inquiries and concerns promptly and effectively.
• Assist in promoting membership options, retail products, and additional services.
• Support the overall team in reaching sales and operational goals.
• Meets or exceeds individual and location goals. Actively maintains a time management plan to ensure continuous productivity. Identifies and suggests ways to improve location performance
• Completing regular cleaning checklists throughout the day and at close of business