Front Desk Supervisor
About Us
At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our stewardship delivers a distinctive and exceptional guest experience.
Join our team of Experience Curators!
AC Hotel Palo Alto and Hotel Citrine represent two inspiring expressions of modern hospitality. AC Hotels by Marriott offers refined simplicity rooted in European design—where intention, clarity, and effortless service define the guest journey. Hotel Citrine, a Tribute Portfolio Hotel, delivers vibrant, mindful experiences driven by sustainability, personality, and a “live brightly” ethos.
Coury Hospitality has an exciting opportunity for a Front Desk Supervisor who can lead thoughtfully across both styles—balancing intuitive, understated service with warmth, creativity, and energy
What You’ll Do
As a Front Desk Supervisor, you’ll play a hands-on leadership role in shaping guest experiences while supporting front desk operations across our unique hospitality environments, including:
Leading by example to deliver seamless, personalized, and brand-aligned guest service
Supervising, training, and coaching Front Desk Agents to ensure consistent service standards
Overseeing daily front desk operations, including check-in, check-out, room assignments, and billing accuracy
Serving as an escalation point for guest concerns and implementing effective, thoughtful service recovery
Maintaining strong knowledge of hotel offerings, amenities, promotions, and local attractions
Collaborating closely with the Front Office Manager and cross-functional hotel teams
Ensuring proper cash handling, key control, and adherence to accounting procedures
Communicating guest preferences and special requests to relevant departments
Supporting safety, security, and emergency procedures to ensure a calm and secure guest environment
Maintaining confidentiality of all guest and hotel information
Upholding AC and Hotel Citrine brand standards, professional appearance, and Coury Hospitality values
Who You Are
You’re a natural leader who thrives in a guest-facing environment and enjoys developing others. You’re a great fit if you:
Lead with empathy, professionalism, and a service-first mindset
Excel in fast-paced environments and remain calm under pressure
Enjoy coaching and supervising team members
Communicate clearly and confidently with guests and colleagues
Are detail-oriented, organized, and tech-comfortable
Take pride in creating seamless, memorable guest experiences
Bring curiosity about sustainability, hospitality trends, and local culture
What You Bring
Previous Front Desk or hotel guest services experience
Prior supervisory or leadership experience preferred
Strong customer service and conflict-resolution skills
Knowledge of hotel systems (Opera or Lightspeed a plus)
Basic accounting and cash-handling experience
Ability to multitask and make sound decisions quickly
Flexibility to work mornings, evenings, weekends, and holidays as needed
Why Join AC Palo Alto & Hotel Citrine?
Experience two distinctive hospitality brands under one values-driven company
Work in design-forward, thoughtfully curated hotel environments
Create guest experiences that balance clarity, warmth, and sustainability
Collaborate with teams that value intention, innovation, and excellence
Grow your leadership career with Coury Hospitality
Let’s Redefine Hospitality Together
If you're passionate about service, sustainability, and bright guest experiences, this is your moment. Join Hotel Citrine and help guests feel good about where they stay—and how they’re treated.
Here's the Core of Coury Hospitality:
We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.