Front Desk Supervisor

BASIC PURPOSE:
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.

ESSENTIAL FUNCTIONS:

1. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)
2. Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
3. Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
4. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)
5. Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
6. Monitor key control to maintain hotel security. (5%)
7. Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operations. (5%)

NON-ESSENTIAL FUNCTIONS:

1. Maintain good working relationships and open lines of communication with all other departments.
2. Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
3. Assist Front Desk and/or Front Office Manager when necessary.