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About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

A highly self-motivated person with a passion about customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for client employees and to act as the primary interface between the internal operations of client and its clients. Providing services to the highest standards as well as representing client values in appearance, presentation, and manners.

You will need to demonstrate a culture that promotes JLL’s core values of teamwork, excellence and ethics and client’s principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.

Core Responsibilities

Visitor Management
Welcome all visitors warmly and genuinely to client, whilst walking them through the process of guest registration, keeping them updated about their host or meeting, taking care of their needs during their visit to client and wishing them a fond farewell.

Customer Service
To ensure all visitors to the building, both internal and external, are correctly registered and issued a pass as per client security standards and are given a prompt and efficient service and expectations are consistently exceeded.
Track all visitors, including vendors, visiting employees and guests. Providing quality data as required using Resource Scheduler.
To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.
To maintain an effective customer focus in all activities.

Meeting Room Support
To process and manage conference room bookings and requirements. Ensuring all booking data is captured in Resource Scheduler within the prescribed timescales.
To undertake daily checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies; raising Corrigo Work Orders as required.
To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable).
To order and deliver to meeting rooms any catering as required.
To make and deliver refreshments to the meeting rooms as required.
To support the audio-visual equipment for the meeting rooms and provide first-line resolution or escalate requirements as necessary.

Office Support
Answering the phone in a professional manner consistent with client’s global standard.
To liaise with the client employees about all the services offered at reception.
To ensure the reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
Manage incoming and outgoing courier and other packages or mail as required.
Managing and completing printing and binding requests.

Additional Core Requirements

To work closely with the FM, technology and wider building services teams to provide the best possible service to all clients and employees.
Procure and distribute pantry amenity supplies and stationery.
To always wear the client approved uniform and name badge when on duty and in line with the required standards.

Additional Responsibilities

Where applicable, manage parking and vehicle logs and records.
Ensure you are up to date with any required changes to reception processes, or office projects that may affect reception service delivery.
Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
To ensure all security doors remain closed and escalate any security equipment not working as designed.
To take responsibility for contributing towards your own development, with the guidance of your line manager, and attending training courses as identified.
To act as a positive ambassador for the business.
To show commitment to company values in all aspects of your role.

Risk Management

Be comfortable escalating early any concerns or support from your management team.
Follow established escalation procedures and incident reporting procedures.

Candidate Profile

You also need to be:

• Self-motivated; confident and energetic.
• Flexible – able to adapt to rapidly changing situations.
• Goal-oriented – able to focus on meeting all performance targets.
• A strong communicator – good presentation skills and possess strong verbal and written communication skills (English and local language required, additional languages beneficial).

Critical Competencies for Success

• Firm first mindset.
• Able to cooperate and work well with others to meet targets, support the team effectively as and when needed.
• Proven ability to commit to flawless execution while complying with firm’s procedures and standards.
• Excellent client focus and relationship management skills.
• Able to interact with the general client staff and vendors with ease.
• Ability to manage conflict and conflicting priorities.
• Demonstrates ability to work with vendors to deliver efficient services.
• Demonstrates proactive and professional approach to customer service.
• Has a customer-oriented attitude.

Work Experience

Candidate should have relevant FOH, customer service or GRA experience of minimum 2-3 years. Hospitality background will be preferred.

Location

On-site – Abu Dhabi, ARE

Additional Information

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Equal Opportunity Employer Statement

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.