Front Office Coordinator
Job Title: Front Office Coordinator
Location: 1233 Jefferson St, Jefferson City, MO 65109
Travel: Yes, to other clinic locations
FLSA Status: Non-Exempt, Hourly
Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.
About Family Allergy & Asthma:
Founded in 1979, Family Allergy & Asthma is one of the nation’s leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include:
- Allergy and asthma evaluation and treatment
- Environmental, food, and drug allergy testing
- Pulmonary function testing
- High-risk food challenges
- Sublingual immunotherapy
- Aspirin desensitization
- Food immunotherapy
Position Summary:
The Front Office Coordinator is responsible for demonstrating knowledge and application of job duties and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.
Summary of Duties and Responsibilities:
- Check patients in and out
- Copy/scan insurance cards
- Take patient photo
- Collect co-pays and deductibles
- Post payments to patient account
- Encourage portal utilization
- Ensure that all required consent forms are signed
- Balance all money collected at the end of day and prepare deposit
- Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
- Enter patient demographics, insurance, and referral information into IMS
- Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages
- Scan testing sheets and all other paperwork as needed
- Cancel and reschedule appointments as needed
- Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested
- Process Allergy Zone purchases
- Responsible for individually assigned front office tasks; reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses
- Maintain and follow HIPAA policies and procedures
- Travel to satellite clinics as scheduled