Front Office Coordinator (Front Desk / Patient Coordinator)

True Sports Physical Therapy is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly. This role suits someone with strong administrative and customer service skills who wants to grow a career in healthcare administration.

This is an on-site position. Remote work is not available.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments, and coordinate patient flow to keep wait times low and the daily schedule on track.
• Greet and check in patients, answer and route calls, and resolve patient concerns professionally, escalating issues to management when needed.
• Process patient payments and copays, and verify that every transaction is accurate.
• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.
• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.