Front Office Multi-Skilled Team Member
Summary
Front-office team member at a hotel in Ipswich handling guest check-ins/outs, payments, and inquiries using a property management system, with day/night shift flexibility.
Join our dynamic team as a part time Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We're looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.
- Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence
- Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail
- Respond promptly and courteously to guest inquiries and requests throughout their stay
- Handle phone calls professionally, providing information about hotel services and local attractions
- Accurately process payments and maintain financial records
- Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
- Collaborate with other departments to ensure seamless guest experiences
- Address and resolve guest concerns in a timely and empathetic manner
- Maintain an organized and tidy front desk area
- Adapt to changing priorities and manage multiple tasks in a fast-paced environment
- Ensure compliance with hotel policies and safety procedures
- Able to work day and night shifts
- MUST LIVE IN THE UK
- Please email your cv to fom@novoips.co.uk
- Proven customer service experience, preferably in the hospitality industry
- Fluency in English with excellent verbal and written communication skills
- Prior experience with OPERA cloud property management system is highly desirable
- Strong multitasking abilities and efficient time management skills
- Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping
- Proficiency in basic computer applications and ability to learn new software quickly
- Flexible attitude with willingness to work various shifts, including weekends and holidays
- Problem-solving skills with the ability to make decisions in a fast-paced environment
- Professional appearance and positive, enthusiastic attitude