FRONT OFFICE SPECIALIST

Location/Department: Health Center of Batesville - Batesville

Part Time- 32 hours per pay period

Job Summary:

Performs clerical functions, answers phone, schedules appointments, direct calls to appropriate team members, takes & directs messages, facilitates communication with the office.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Checks, monitors, & adjusts daily provider schedule as needed.
• Print routing slips for charts for daily appointments for next day & assure that all services provided have been checked properly.
• Meet & greet incoming patients in a courteous & professional manner.
• Check people in by reviewing & verifying all info & acknowledge in computer.
• Assists patient to complete necessary paperwork including HIPPA privacy acknowledgement.
• Scan & enter all insurance information.
• Enter all patient demographics if new & if any updates.
• Write on all encounter forms if demographics have changed & change in computer for billing specialist.
• Answer all incoming calls of multiple lines & direct to appropriate personnel.
• Take messages & send to provider using approved format.
• Makes phone calls to patients as needed or requested by provider.
• Look up all Medicaid eligibility & print & attach to routing slips for Billing Specialist.
• Look up patient/insurance balances for next day & report to biller if any outstanding insurance/patient balances.
• Scan all incoming documents to patient’s medical record.
• Schedule appointments for follow up & new patients. Schedule appointments & direct patients for nurse visits & emergencies.
• Send new patient packets through mail to new patients as requested or have available at front desk for patient to pick up.
• Have patient sign medical record request if requested by provider & send to appropriate location (may have to look up information if patient does not know all info).
• Register all patients & collect all documentation needed.
• Make copies of all forms as needed.
• Open & sort mail daily.
• Enter payments if phoned in or mailed in with credit card information.
• Check out patients in computer.
• Schedule referral information in clinical side under chart attachments.
• Fax referrals to appropriate place.
• Call for pre-certification/pre-authorization if required by insurance (if job title is MA/LPN/RN).
• Set-up batches for posting each day.
• Collect co-pays & patient balances as indicated on encounter slips.
• Enter all co-pays & balances into computer as an unassigned transaction.
• Print receipts for patients for co-pays & balances.
• File charts & appropriate paperwork.
• Keep inventory on supplies & order if necessary for front office.
• Change message on answering machine as needed.
• Close out daily journal & attach payments to journal & compile all routing slips for the day & give to biller for charge entry.
• Update transaction journal.
• Keep record of petty cash drawer & daily balance.\

Required Skills/Abilities:

• Must have strong verbal & written communication skills.
• Exhibit compassion & understanding.
• Excellent phone manners.
• Familiar with medical terminology is preferred, but not required.
• Able to operate office equipment, i.e. computers, phones, fax & copy machine.

Education and Experience:

• High school diploma or
• Minimum of 6 months relevant work experience required

Physical Requirements:

• Frequent sitting, walking, talking, & use of hands

Occasionally may need to lift up to 10 lbs