Front Office Supervisor at Springhill Suites-Fairfield Inn by Marriott (36947)

The Front Desk Supervisor is an essential leader responsible for delivering outstanding guest experiences and ensuring smooth front desk operations. In addition to overseeing check-ins and check-outs, this role is vital for upholding exceptional customer service standards. Success in this position requires keen attention to detail, organizational skills, and effective communication abilities. The supervisor also collaborates with various departments to efficiently address guest needs. A successful Front Desk Supervisor not only masters front desk procedures but also demonstrates a positive attitude, leadership capabilities, and a dedication to promoting a cooperative team environment, ultimately enriching the guest experience.

Essential Job Duties and Responsibilities (Other duties may be assigned):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

• Supervise front desk operations to ensure efficient and effective guest service.
• Train, mentor, and support front desk staff to maintain high standards.
• Handle guest check-ins and check-outs, ensuring a seamless experience.
• Address and resolve guest inquiries and complaints promptly and professionally.
• Ensure accurate and up-to-date guest billing and reservation information.
• Coordinate with housekeeping and maintenance teams for room readiness and service issues.
• Manage daily front desk activities, including cash handling and shift reports.
• Maintain knowledge of hotel services, amenities, and local attractions to provide guests with valuable information.
• Implement and uphold hotel policies and procedures to ensure regulatory compliance.
• Foster a welcoming and positive atmosphere for both guests and team members.
• Monitor and replenish front desk supplies to maintain operational efficiency.
• Assist in scheduling and workforce management to optimize staff coverage.
• Demonstrate safe work practices and ensure staff follows safety protocols.
• Participate in regular team meetings and contribute to continuous improvement initiatives.

Other Essential Job Duties: (Continued)

• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to all department heads
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes.
• Must maintain high standards of personal appearance and grooming.
• Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the Guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work