Front Office Supervisor

POSITION SUMMARY

Oversee all activities of the front office including identifying any inefficiencies, expediting patient flow through the front desk process, and eliminating conflicts.

ESSENTIAL FUNCTIONS

· Provide supervisory support for the front desk, excluding MRI, O&P and Satellite offices

· Identify inefficiencies and additional training needed

· Recommend various personnel actions including, but not limited to, performance appraisals, disciplinary actions, time off schedules, and hiring

· Communicate with staff to determine needs, goals, and necessary changes in systems or policies

· Perform other responsibilities associated with this position as deemed appropriate.

GENERAL COMPENTENCIES DESIRED

· Demonstrated knowledge of basic research and analytics

· Proficiency in Microsoft Office, with the ability to learn and adapt to other software applications

· Strong oral and written communication skills

· Ability to multi-task, working simultaneously on multiple projects

· Exceptional customer service skills

· Knowledge of insurance plans and medical terminology

· Strong skills in team building and conflict resolution

PHYSICAL DEMANDS

Requires prolonged sitting and standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports..

CREDENTIALS DESIRED

Must have a high school diploma or equivalent education and at least one year of prior supervisory experience in a medical setting or customer service field. At least AA degree preferred.