Front office support

JOB SPECIFIC CORE COMPETENCIES:

· Assist with ensuring excellent patient care by maintaining relationships through positive demeanor.

· Appointment scheduling, patient check in, updating patient information and verification of insurance.

· Interfaced with hospital and other medical office administration to schedule referrals, patient exams and procedures.

· Answering phones, maintaining medical records, and obtaining insurance authorizations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Registers patients, establishes account numbers and schedules treatments and procedures with consideration for time available, physician preference and time needed for treatment according to Center guidelines.

· If patient requests to be re-scheduled, secure relevant information and consult with Cancer Center Supervisor or their designate.

· Obtains necessary information to verify third party coverage and benefits prior to admission.

· Contacts patient to verify information and benefits.

· Answers incoming calls, pages personnel as needed, checks patient records for required forms, inputs and retrieves information form computer systems.

· Provides customer information to other providers or hospital departments.

· Identifies inadequate or inaccurate physician documentation and forwards for correction.

· Greets patients and visitors in person in a prompt, courteous, and helpful manner.

· Checks in patients, verifies and updates demographic, insurance and other necessary information in the computer records.

· Handles and ensures all patient medical record information is scanned and documented appropriately based on clinic and hospital guidelines.

· Copies, sorts and assembles documents as needed.

· Observes waiting room and patient activity and notifies team of patient flow issues.

· Performs other duties as assigned.

EXPECTED BEHAVIORS:

· Meets productivity levels established by Department. Interacts collaboratively with internal and external customers.

· Displays extraordinary customers service skills.

· Ability to maintain composure under stressful situations.

· Possesses a sense of responsibility, initiative, honesty and confidentiality.

· Maintain satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.

EDUCATION AND EXPERIENCE REQUIREMENTS:

· High school education, some college preferred or equivalent work experience required.

· Three years successfully performing relevant duties in a physician’s office or similar outpatient setting.

- Knowledge of medical terminology used in an outpatient center.

· Proficiency with software and hardware necessary to perform essential functions.

· Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.

PHYSICAL/MENTAL DEMANDS:

· 3/4 of work day sitting to perform computer-based tasks including document processing, patient scheduling and charges, spreadsheets, Internet duties and other duties

· 7.5-hour work day Monday through Friday

· Hearing requirements include but are not limited to hearing and responding to codes, monitors, pagers, phones, equipment alarms or patients calling for assistance, ability to auscultate B/P.

· Lifting floor to waist 20 lbs. including trash and linen removal; carry up to 125 ft.

· Repetitive movement of upper extremities up to 45 minutes continuously (example: slice meat with electric slicer at waist level)

· Sit to and from, stand at office chair

· Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. This may include ability to read thermometers, electronic scales, etc.