Game QA Team Lead

About the role

Lead a team to perform quality assurance and testing functions for a game, identifying and reporting issues across all game systems and features.

Key responsibilities

• Identify and report issues involving gameplay mechanics, character movement and combat, skills and abilities, items and equipment, NPC behavior, quests and rewards, maps and dungeons, guild and party systems, matchmaking or PvP systems, user interface, game launcher and patching, in-game shop and payment functions, localization and text display, and server or connectivity behavior

• Reproduce player-reported bugs to determine whether issues can be consistently replicated

• Document bugs using clear and complete information, including bug title and description, environment/server, character information, preconditions, steps to reproduce, expected result, actual result, reproduction rate, severity and potential player impact, and screenshots, videos, or logs when available

• Conduct regression testing after fixes or patches to confirm that reported issues have been resolved

• Verify that bug fixes have not negatively affected related game features

• Collect, investigate, process, and document various data regarding in-game issues, exploits and bugs

• Provide technical support to end users on game and other game related issues