Gaming Cocktail Server-Gilley's

JOB SUMMARY:

The Gaming Cocktail Server is responsible for providing prompt, friendly, and efficient beverage service to guests on the gaming floor. This role requires excellent customer service skills, knowledge of alcoholic and non-alcoholic beverages, and the ability to work in a fast-paced casino environment. The Gaming Cocktail Server ensures that guests have a positive and enjoyable experience with a flair of promotional modeling while adhering to all gaming and liquor regulations.

Essential Job Functions:

• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other departments
• Other duties as assigned