Golden Circle Server-Gilley's

Job Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.

Essential Job Functions:

• Greets guests at assigned tables and ensures each guest needs are met
• Returns to each assigned table periodically to ascertain whether additional items are desired
• As guests have completed each course, clears empty plates
• Serves food and beverages to guests where appropriate
• Refills, water, coffee, and other drinks upon request of guests
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other F&B areas
• Other duties as assigned