Gaming Service Host- Sign on and Retention Bonus eligible

Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with Golden Route Operations LLC a J&J Gaming Company. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.

About the role

As a Gaming Service Host, you will play a key role in creating an exceptional guest experience by providing friendly, responsive, and professional service within the gaming area. This position serves as the primary point of contact for guides, ensuring a welcoming environment while supporting gaming operations, regulatory compliance, and overall guest satisfaction.

What you’ll do

Core responsibilities

• Welcome all guests in a friendly, professional manner and ensure they feel valued throughout their visit.
• Deliver exceptional guest service and promptly respond to guest questions, concerns, and service requests.
• Remain knowledgeable about current marketing promotions, special events, and marketing campaigns and communicate them effectively to guests.
• Maintain a comprehensive understanding of Company rewards program and educate guests on available benefits and promotions.
• Count and reconcile cash drawers, banks, and safes in accordance with Company procedures and internal controls.
• Accurately handle cash, credit card, and other transactions as required.
• Operate and navigate gaming management systems, including GMS, Konami, or other approved systems, when applicable.
• Monitor gaming areas and promptly report gaming machine malfunctions, maintenance issues, or operational concerns to management.
• Follow Company “Line of Sight” standards and other operational requirements designed to ensure gaming compliance and guest safety.
• Offer approved complimentary snacks and beverages in accordance with Company policies.
• Verify guest age and identification in accordance with Company policy and regulatory requirements
• Resolve guest complaints in a professional manner, ensure guest satisfaction, and communicate concerns to management as appropriate.
• Handle stressful situations involving guests, business contacts, and third parties with professionalism, courtesy, and composure.
• Maintain a positive and professional demeanor while interacting with guests, vendors, and team members.
• Work cooperatively with team members to create a positive work environment.
• Maintain a thorough understanding of and adhere to all Company policies, procedures, standards, specifications, guidelines and training requirements.
• Ensure compliance with all applicable gaming laws, Company internal controls, policies and procedures, Title 31 requirements, and all federal, state, and local regulations, as applicable to the position. Report to work on time as scheduled and follow attendance and timekeeping procedures
• Maintain professional grooming and appearance standards in accordance with Company uniform and appearance guidelines.

Beverage service duties (when applicable)

• Demonstrate knowledge of beer, spirits, wines, and non-alcoholic beverage offerings.
• Take beverage orders and service guests according to Company service standards.
• Monitor guest beverage needs and serve or replenish drinks in a timely manner, offering refills when appropriate.
• Adhere to the proper par stock ordering procedures.
• Understand and enforce applicable customer limit regulations and responsible gaming regulations.
• Comply with all health, safety, sanitation, and food handling requirements.
• Accurately handle cash and credit card transactions and account for all funds associated with bar banks.
• Verify legal drinking age and refuse alcohol service when required by law or Company policy.
• Maintain a clean, organized, and guest-ready beverage service area.

Who you are

• Previous customer service, hospitality, gaming, casino, restaurant, or related experience preferred.
• Knowledge of basic math skills and ability to handle cash and financial transactions.
• Experience working professionally with other department personnel, co-workers and management.
• Proven experience providing high level of guest service.
• Pleasant personality, team-oriented, and enjoys working with and assisting people.
• Basic computer skills.
• Must be at least 21 years of age.
• Ability to apply common sense reasoning to variety of situations.
• Must be able to obtain and maintain all required gaming registrations, work cards, and certifications as required by federal, state, local, and Company regulations.
• Adaptable, collaborative, and committed to delivering quality results.
• Inclusive and team-oriented mindset.

Supervisory responsibility

This position does not have supervisory responsibilities.

Education

Requires a high school diploma or GED. Equivalent work experience may be considered in lieu of formal education.

Experience

Little to no prior professional experience required. Training will be provided.

Work environment

This position works primarily indoors in a climate-controlled environment with minimal exposure to outdoor weather conditions. Noise levels and environmental changes are typically low and predictable.

Physical demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

This role includes a combination of sitting, standing, and walking. May occasionally lift or move items up to 20 lbs, and frequently up to 10 lbs.

Travel

This position does not require travel outside of the primary work location.

Other duties

This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties, responsibilities, and position requirements may change at any time with or without notice.