General Cleaner - Support Specialist

POSITION DESCRIPTION

IDENTIFYING INFORMATION

Job Title: Support Services Specialist (Day Porter and General Cleaner)

Department: Support Services Division

FLSA Status: Non-Exempt

Reports To: Support Services Manager or Designated Leadership

JOB SUMMARY

The Support Services Specialist is a highly skilled facilities services professional responsible for maintaining exceptional cleanliness, safety, security, and appearance standards across a variety of client environments including Class A office buildings, healthcare facilities, educational institutions, manufacturing facilities, commercial properties, and other specialty facilities.

This position requires a self-motivated, detail-oriented individual capable of working independently with minimal supervision. Support Services Specialists are expected to assess facility needs, prioritize work activities, identify concerns, and consistently deliver high-quality results while representing The Professional Group in a professional and customer-focused manner.

Support Services Specialists serve as trusted representatives of The Professional Group and are expected to demonstrate professionalism, accountability, initiative, strong communication skills, and a commitment to operational excellence at all times.

POSITION REQUIREMENTS – ESSENTIAL FUNCTIONS

Maintenance of Facility & Quality

• Maintain assigned facilities to established quality, cleanliness, and appearance standards.
• Perform cleaning and sanitation services in accordance with account specifications, company standards, and client expectations.
• Inspect completed work to ensure quality expectations are achieved and maintained.
• Identify and address quality concerns before they become client issues.
• Demonstrate exceptional attention to detail and pride in workmanship.
• Maintain a clean, organized, and professional work environment.
• Ensure cleaning supplies, tools, and equipment are maintained, properly stored, and ready for use.

Independent Decision Making & Problem Solving

• Assess unfamiliar facilities and determine cleaning priorities with minimal supervision.
• Adapt to changing client needs, schedules, and operational requirements.
• Exercise sound judgment when addressing routine facility concerns.
• Identify opportunities to improve cleanliness, efficiency, safety, and customer satisfaction.
• Demonstrate initiative by proactively addressing issues and communicating concerns.
• Work independently while maintaining accountability for assigned responsibilities and results.

Client Service & Professionalism

• Interact professionally with clients, tenants, visitors, patients, students, staff members, and building occupants.
• Represent The Professional Group positively through professional appearance, communication, and conduct.
• Respond to client requests and concerns promptly and professionally.
• Maintain a customer-focused mindset and commitment to service excellence.
• Build positive working relationships with clients and building occupants.

Communication & Reporting

• Communicate effectively with supervisors, clients, and team members.
• Promptly report quality concerns, maintenance issues, safety hazards, security concerns, supply shortages, and client requests.
• Utilize company communication platforms, technology, and reporting systems as required.
• Provide timely updates regarding account conditions, operational challenges, and project status.
• Participate in meetings, training sessions, and coaching opportunities as required.

Security & Risk Management

• Maintain building security by ensuring doors, windows, gates, and access points are properly secured.
• Set alarms and secure facilities when required.
• Protect client property, assets, and confidential information.
• Report suspicious activity, security concerns, damages, or safety issues immediately.
• Maintain confidentiality regarding client operations, personnel, and sensitive information.

Safety & Compliance

• Adhere to all company safety policies, procedures, and regulatory requirements.
• Utilize proper personal protective equipment (PPE) as required.
• Follow proper chemical handling, labeling, storage, and usage procedures.
• Immediately report accidents, incidents, injuries, near misses, and unsafe conditions.
• Promote a culture of safety and accountability.

Team Support & Leadership

• Assist with account coverage, special projects, and emergency response situations as needed.
• Support onboarding and training of new Professionals when requested.
• Promote and exemplify The Professional Group's culture, Core Values, and PRO-AMs.
• Demonstrate leadership through accountability, professionalism, and positive influence.

PREFERRED CHARACTERISTICS

• Self-motivated and dependable.
• Exceptional attention to detail.
• Strong customer service mindset.
• Professional appearance and demeanor.
• Positive attitude and strong work ethic.
• Adaptable and resourceful.
• Strong problem-solving and decision-making skills.
• Ability to work independently with minimal supervision.
• Ability to prioritize tasks and manage time effectively.
• Commitment to quality, accountability, and continuous improvement.

ESSENTIAL EXPERIENCE AND EDUCATION

• High School Diploma or GED preferred.
• Two (2) or more years of janitorial, facility services, hospitality, healthcare environmental services, manufacturing, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to work independently and make sound decisions with minimal supervision.
• Ability to adapt to changing priorities and work environments.
• Ability to pass applicable background screening requirements.
• Valid driver's license and reliable transportation preferred.

WORK ENVIRONMENT

• Work may be performed in office buildings, healthcare facilities, educational institutions, manufacturing environments, parking structures, commercial facilities, and other specialty environments.
• Exposure to cleaning chemicals, dust, noise, varying temperatures, and environmental conditions may occur.
• Work schedules may include days, evenings, nights, weekends, holidays, and emergency response situations based on operational needs.
• Position may require travel between multiple client locations.

PHYSICAL DEMANDS

• Ability to stand, walk, bend, stoop, kneel, crouch, reach, and climb stairs for extended periods throughout the workday.
• Ability to perform repetitive motions including pushing, pulling, lifting, carrying, sweeping, mopping, vacuuming, and operating cleaning equipment.
• Ability to lift, carry, and move up to 50 pounds occasionally and up to 25 pounds frequently.
• Ability to push and pull fully loaded carts, vacuums, floor machines, and cleaning equipment.
• Ability to safely operate cleaning equipment and tools for extended periods.
• Ability to visually inspect work areas and identify cleanliness, safety, maintenance, and security concerns.
• Ability to communicate effectively in person, by phone, and through electronic communication methods.
• Ability to drive and travel between client locations as required.