General Manager - Andaz Singapore

Job Overview
A General Manager at Andaz within Hyatt’s Lifestyle brands is the embodiment of creativity, authenticity, and human connection. They champion individuality and inclusion, inspiring teams to create experiences that are authentic, social, and locally relevant. Balancing creativity with commercial focus, they cultivate a culture of collaboration, accountability, and care, delivering results that strengthen both the brand and the community it serves.
Through collaboration with owners, colleagues, and the broader Hyatt community, the General Manager leads the strategic direction and operational excellence of a lifestyle property within Hyatt’s portfolio.

Key Responsibilities

Operational Excellence & Guest Experience

• Ensure the hotel delivers engaging, authentic, and personalized experiences that reflect Hyatt Lifestyle brand standards and the unique character of the destination, while achieving operational excellence, guest satisfaction, and profitability targets.

Talent Development

• Lead, coach, and inspire a diverse team that embodies Hyatt’s values and Hyatt Ways of Working and delivers the Lifestyle brand promise through authenticity, creativity, and a genuine sense of care.

Owner Relations

• Build and maintain strong relationships with ownership, ensuring transparency, trust, and alignment on strategic direction and financial outcomes.
• Manage owner’s assets effectively to optimize returns for Hyatt and ownership.

Financial Leadership

• Oversee all aspects of P&L, budgeting, forecasting, and capital planning with discipline, integrity, and focus on long-term asset value.
• Own the hotel’s full P&L with direct accountability for key metrics such as revenue, GOP etc.
• Lead the annual budget and rolling forecast, actively manage variances and lead team in proactively taking timely actions to deliver financial targets.

Brand Integrity

• Champion the property’s distinctive identity by bringing the Lifestyle brand’s personality, creativity, and local relevance to life.

Commercial Strategy

• Drive market positioning, brand recognition, and revenue growth through innovative strategies and brand-centric leadership.

Stakeholder Engagement

• Build and sustain meaningful relationships with colleagues, guests, owners, and community partners to enhance Hyatt’s reputation and business outcomes.

Compliance & Sustainability

• Ensure adherence to all operational, safety, and sustainability standards, protecting the wellbeing of colleagues and guests.
• Ensure compliance with Hyatt’s ethics and compliance policy.