General Manager

Position Summary

The General Manager is responsible for overseeing the daily operations of a Dunkin’ Donuts restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment.

Operations Management

• Oversee all daily restaurant operations, including opening and closing procedures
• Ensure consistent execution of Dunkin’ brand standards and policies
• Monitor food quality, speed of service, and guest satisfaction
• Maintain cleanliness, sanitation, and safety standards throughout the restaurant
• Ensure compliance with health department regulations and company procedures

Team Leadership

• Recruit, hire, train, and develop crew members and shift leaders
• Create employee schedules based on business needs and labor goals
• Coach and motivate employees to achieve performance expectations
• Conduct performance evaluations and provide ongoing feedback
• Foster a positive, team-oriented work culture

Financial Management

• Manage inventory, food costs, labor costs, and overall profitability
• Analyze sales reports and implement strategies to drive revenue growth
• Control waste and minimize operational costs
• Ensure accurate cash handling and deposit procedures

Customer Service

• Deliver exceptional guest experiences and resolve customer concerns promptly
• Build relationships with regular guests and maintain a welcoming environment
• Ensure team members provide friendly, fast, and accurate service

Administrative Duties

• Complete required paperwork, reports, and payroll tasks
• Monitor equipment maintenance and coordinate repairs as needed
• Ensure compliance with all employment laws and company policies

Benefits

• Salary starting at 40K+
• Bonus opportunities
• Paid training
• Health insurance options
• Career advancement opportunities

Looking for Managers in the Tyler, Kilgore, Southwest Troup, Arlington and Troup Areas.