General Manager

About the Role

The General Manager will lead and oversee all operational aspects of our hospitality establishment in Indiana, ensuring exceptional service delivery and financial performance. This role is pivotal in driving business growth through effective project sales strategies and meticulous cost control measures. The successful candidate will cultivate a positive work environment by managing and developing a diverse team, fostering collaboration and high performance. They will be responsible for maintaining the highest standards in food and beverage services, aligning with brand expectations and customer satisfaction goals. Ultimately, the General Manager will ensure the seamless integration of all departments to achieve operational excellence and sustainable profitability.

Job Responsibilities

• Lead, mentor, and manage all staff members to promote a productive and positive workplace culture.
• Develop and implement sales strategies to maximize revenue from projects and hospitality services.
• Monitor and control operational costs, including labor, inventory, and overhead, to meet budgetary targets.
• Oversee daily food and beverage operations to ensure quality, compliance, and customer satisfaction.
• Coordinate with department heads to streamline processes and improve overall operational efficiency.
• Analyze financial reports and key performance indicators to inform decision-making and strategic planning.
• Ensure compliance with health, safety, and licensing regulations across all areas of operation.
• Engage with customers and stakeholders to build strong relationships and enhance the establishment’s reputation.

Minimum Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a managerial role within the hospitality industry.
• Proven track record in people management and leading diverse teams.
• Demonstrated experience in project sales and revenue generation.
• Strong knowledge of cost control practices and financial management.

Preferred Qualifications

• Master’s degree in Business Administration or Hospitality Management.
• Experience managing food and beverage operations in a multi-unit environment.
• Certification in hospitality management or related professional credentials.
• Familiarity with Indiana state regulations and compliance standards.
• Proficiency with hospitality management software and financial reporting tools.

Skills

The required skills in people management enable the General Manager to effectively lead and motivate staff, ensuring high morale and productivity. Project sales expertise is essential for developing and executing strategies that drive revenue growth and expand market presence. Cost control skills are applied daily to monitor expenses, optimize resource allocation, and maintain profitability. Knowledge of hospitality and food/beverage operations ensures the delivery of exceptional guest experiences and adherence to quality standards. Preferred skills, such as proficiency with management software and regulatory knowledge, enhance operational efficiency and compliance, supporting the overall success of the establishment.