General Manager - Pullman Ha Noi
Posted Updated 3
views
Responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
The General Manager will plan, organize, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.
Primary Responsibilities
Business Performance
- Support the annual budgeting process and financial forecast for the operations departments
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
- Analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Gather and report financial information to Owner
- Operation
- Develop, recommend, implement and manage the operational department’s annual and long-term goals
- Conduct daily briefing with management on current key activities
- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
- Represent the Brand in projecting a credible image to the market, residents and colleagues alike
- Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative
Team Management
- Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
- Identify and develop team members with potential
- Conduct performance review and manages performance issues that arise within the operations departments management team
- Constantly monitor team members performance, attitude and degree of professionalism.
- A minimum of 3 years’ experience as a General Manager in a premium or midscale hotel, preferably within Vietnam.
- Proven ability to lead and drive a dynamic team with an enabling and collaborative leadership style.
- Strong knowledge of finance, revenue, sales & marketing.
- Proficiency in English is required.
- Bachelor diploma for the work permit application.
- Employee benefit card offering discounted rates at Accor hotels worldwide;
- Develop your talent through Accor’s learning programs;
- Opportunity to grow within your property and across the world;
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.