General Manager

The Club General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure your team follows superior customer service guidelines.
• Recruit, hire, train and develop a high performing team consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Schedule team and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly employee payroll.
• Resolve employee issues or concerns, exercising diplomacy and professionalism.
• Escalate member, staff and club issues to Area Manager
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Club cleaning and maintenance
  • Take prospective members on tours and new member sign up.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility
• Ensure safety of team, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that your team is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits, if applicable.
• Prepare all HR related forms and send to Corporate Payroll Team.