General Manager
Rosa General Manager
The General Manager in the Wylder Hospitality Group oversees the operation of the entire restaurant and market: financial, personnel, guest service, food and beverage quality, retailing, safety, and leadership development. In order to be successful in these responsibilities, the General Manager must love the restaurant and retail industries, exude the core values, and lead with heart and humor.
Leadership Statement
Leadership at the Wylder Hospitality Group stems from our core values:
Be Clear, Hold the Standard, Be Honest, Be Caring, Be Professional.
Throughout the business these core values define us as a group and build toward our financial and cultural success. We apply them to each other, to employees, to guests, to vendors, and to our community.
Requirements:
Love the restaurant industry
Assist first-line managers to achieve their goals
Ensure that all teams within a unit are functioning well
Identify & Develop Future leaders
Partnership with Office Manager and first-line managers in maintaining staffing levels through: Job Postings & Recruitment, New Hire Orientation, and Performance Evaluations
Develop and maintain a fun and professional work environment
Develop and maintain standards of service, food and beverage
Develop and maintain educational programs for staff
Hold regular leadership meetings
Manage financials and budgets of the restaurant: Labor Cost, Food Cost, Beverage Costs, and Expenses
Be a presence on the floor of the restaurant: Greetings, table checks, table greets, bussing, running food, expediting food and drinks, supporting the staff, and maintaining an upbeat floor energy
Quickly and professionally respond to all guest inquiries and complaints
Support Kitchen Leadership & Team
Oversee and maintain safety and sanitation standards including health inspection high scores
Literacy in Computers and Basic Math
Strong skills of observation
Good problem solving and conflict resolution skills
Exceptional follow-through skills
Great oral and written communication
Perks
Great Pay Including Quarterly Bonuses
Health Benefits
Growth Opportunities
Employee Assistance Program - Free & Confidential Mental Health Services and Free Legal & Financial Consultations