Brand summary:

Zaxbys is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain has more than 900 locations.

Hungry For A Great Career? To our guests, Zaxbys is more than just a place to eat – it's a place to have fun, spend some time with friends and experience great

food. To our team members, Zaxbys is a family.

The Role

The General Manager is accountable for providing an outstanding guest experience, leading the management team, building a crew that employees want to stay with, ensuring operational excellence, and meeting financial targets at the location.

Core Responsibilities

Team Leadership:

· Hire, onboard, and schedule crew and management

· Conduct ongoing training for all staff on Zaxbys standards and procedures

· Conduct performance reviews, provide feedback, and address performance issues

· Create a positive work culture and maintain accountability across the team

Operations:

· Oversee all daily restaurant operations—opening, closing, and shift-to-shift execution

· Use store management systems to track inventory, sales, and performance metrics

· Maintain Zaxbys operational standards for quality, cleanliness, and speed of service

· Ensure compliance with all health, food safety, regulatory, and brand requirements and prepare store for inspections

· Manage placement and receipt of inventory orders

· Monitor and solve operational problems in real-time

Financial Management:

· Meet financial targets by managing labor costs against sales and conducting inventory counts and addressing variances on cost

of goods sold

· Maintain adherence to cash control procedures, reconcile daily cash drawers and deposits, and ensure secure credit card processing

Sales & Guest Experience:

· Inspire team members to delight guests with efficient and personable service that goes above and beyond, while modeling this approach in your own customer interactions

· Handle guest concerns and questions

· Monitor guest satisfaction metrics and manage staffing to maximize customer experience

Basic Qualifications

The following requirements must be met to qualify for this position

· At least 21 years of age

· Valid driver's license with reliable transportation

· High school diploma or GED

· Minimum 2+ years of restaurant management experience in a fast-food environment

· Experience leading and developing a team of 20+ people

· Food safety knowledge and commitment to health and sanitation standards

Skills & Competencies Required

Candidates should demonstrate:

· Customer service mindset and genuine care for guest experience

· Clear communication and coaching ability

· Strong operational execution and attention to detail

· Proficiency with point-of-sale systems, basic math skills, and basic computer

· Problem-solving and resourcefulness under pressure

· Integrity and accountability; model the values you expect from your team

Physical & Work Demands

The position requires 50+ hours per week including mornings, evenings, nights, weekends, and holidays. It requires standing, walking, and moving for extended periods in a fast-paced environment. You must be able to lift up to 50 lbs. and be prepared to jump into operational work (food prep, other crew duties) when needed.

Benefits

· Monthly performance bonus opportunity

· Medical, dental, and vision insurance (fully covered for employee; spouse/dependent options available)

· 401(k) match

· Paid time off

· Free meals when working

· Fun, supportive work environment

· Professional development

This position is for the Zaxbys at

Pay: $62,000.00 - 66,000.00 per year