German & English Customer Care Specialist – Bucharest (Hybrid)

Are you fluent in German and looking for a stable, rewarding role in dynamic Bucharest? Join us for a full-time, permanent customer service position offering a great work-life balance, structured daytime hours, and fantastic earning potential!

Key Job Highlights

• Location: Bucharest, Romania (District 4 office)
• Work Model: Hybrid (3 days on-site, 2 days remote per week)
• Schedule: Monday – Friday, 09:00 – 18:00 (No weekend shifts required; rare overtime carries a 25% premium bonus)
• Contract Type: Full-time, Permanent
• Start Dates: Multiple start dates available

Compensation & Benefits

• Total Base Net Income: 5,969 RON Net / month
  • Base Salary: 5,569 RON Net / month
  • Hybrid / Setup Allowance: 400 RON Net / month
• Meal Vouchers: 25 RON per worked day (loaded monthly onto a Pluxee card)
• Bonus Potential: Performance bonuses based on CSAT and service quality KPIs
• Extra Earnings: Additional commission available through cross-selling and upselling opportunities
• Paid Training: 1-week structured onboarding (Monday–Friday, 10:00–17:00)

What You Will Do

• Handle customer interactions professionally via phone, email, and live chat.
• Maintain accurate documentation and customer records using CRM systems.
• Collaborate smoothly with internal teams and escalate complex issues when needed.
• Spot and act upon organic cross-selling and upselling opportunities.

What We Are Looking For

• Language Skills: Advanced/C1–C2 level in spoken and written German, plus a minimum B2 level in English for internal communication.
• Location & Commute: Ability to regularly commute to the District 4 office in Bucharest 3 days per week.
• Core Qualities: Strong communication, active listening, patience, empathy, and a proactive, solution-oriented approach.
• Technical Skills: Good computer literacy, MS Office knowledge, and familiarity with CRM tools.
• Background: Prior customer service experience or a strong readiness to handle multi-channel customer care and sales.

Ready to Apply?

Take the next step in your career and join an international, fast-paced environment today! Send in your CV to apply now.