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Envision Employment Solutions

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German Operations Support Associate (Voice & Non-Voice)

Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.

Job Summary:

We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.

Responsibilities:

Voice Support

  • Handle inbound and outbound calls from German-speaking customers.
  • Resolve customer inquiries and provide accurate information.
  • Deliver exceptional customer service while maintaining quality standards.
  • Escalate complex cases to the relevant teams when required.

Non-Voice Support

  • Respond to customer inquiries via email, chat, and ticketing systems.
  • Process requests and update customer records accurately.
  • Document customer interactions and case resolutions.
  • Meet service level agreements (SLAs) and quality targets.

Operations Support

  • Follow established processes, policies, and compliance requirements.
  • Collaborate with internal stakeholders to resolve customer issues.
  • Support continuous improvement initiatives and operational excellence.
  • Meet productivity, quality, and customer satisfaction KPIs.

Requirements

  • Bachelor's degree preferred.
  • Fresh graduates are welcome to apply.
  • 0–1 year of experience in customer service, operations, or BPO environments is an advantage.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, multicultural environment.

Language Requirements

Mandatory

  • German Language Proficiency: Minimum B2 Level (CEFR).
  • Strong verbal and written communication skills in German.

Technical Skills

  • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Good typing and written communication skills.
  • Experience with CRM or ticketing tools is a plus.
  • Strong attention to detail and accuracy.

Benefits

  • Professional training and development opportunities.
  • Career growth within a global organization.
  • Exposure to international clients and business environments.
  • Inclusive, diverse, and collaborative workplace culture.

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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter

  • How did you hear about us? choose one
  • If you were referred to this role by a recruiter, please provide their name written answer
  • What is your level of English proficiency? choose any
  • Do you speak German? yes / no
  • What do you believe makes a positive customer experience? written answer
  • Are you comfortable handling inbound and outbound customer calls? written answer
  • How do you ensure your written communication is clear and professional? written answer
  • How do you prioritize your work when handling multiple requests? written answer
  • Have you worked with CRM systems or ticketing platforms? If so, which ones? written answer
  • How do you approach finding a solution when you don't immediately know the answer? written answer
  • How do you manage your workload in a fast-paced environment? written answer
  • What is your current monthly net salary? written answer
  • What are your expected monthly net salary requirements? written answer
  • When can you start? (Notice Period) written answer

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