German-Speaking Customer Expert - Technical Support - Thessaloniki

About the Role

Our client is a well-known international brand across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and financial technology. We are looking for a German-Speaking Customer Experience Specialist to join our team in Thessaloniki, Greece.

You will support German-speaking customers with enquiries, troubleshoot issues, and provide high-quality service, with structured training and opportunities for career development.

Key Responsibilities

• Customer Support: Handle inbound enquiries via phone, email, and chat, delivering professional and empathetic service.
• Technical Troubleshooting: Diagnose and resolve issues involving products, devices, apps, and digital services.
• Account & Order Assistance: Support customers with account, billing, payment, order, and delivery enquiries.
• Request Management: Process refunds, cancellations, modifications, and claims according to established procedures.
• Sales & Retention: In sales-focused teams, identify cross-selling, upselling, and contract renewal opportunities while retaining customers.
• Case Management: Escalate complex cases to specialised teams and follow up until resolution.
• Quality & Documentation: Maintain accurate CRM records and meet customer satisfaction and quality standards.

Work Schedule & Training

• Schedule: Monday to Friday, with occasional weekend shifts in some teams.
• Working Hours: Fixed day or rotating shifts, depending on the team.
• Training: Structured onboarding and a supervised nesting period before working independently.
• Contract: Initial 8-month contract, with the possibility of extension.

Requirements

German: Native-level or C1 proficiency.
English: B2 level or higher for training and internal communication.Technical Skills: Good PC knowledge and confidence using multiple tools and systems.
Communication: Excellent written and verbal communication skills.
Problem-Solving: Customer-oriented mindset, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.Typing Skills: Minimum typing speed of 25 words per minute.
Experience: Previous experience in customer service, technical support, or sales is an advantage but is not required for every position.

What We Offer

• Performance Bonus: Monthly productivity bonus based on target achievement, depending on the team.
• Transportation Support: Monthly transportation bonus for on-site roles, proportional to on-site working days after training.
• Career Development: Opportunities to develop skills across customer service, technical support, or sales.
• Team Environment: Join a supportive, international workplace with team activities and events.

About the Location

Build your career in Greece, working from one of our client's sites in Thessaloniki. Thessaloniki offers a vibrant lifestyle, rich history, lively culture, and warm hospitality.