German-Speaking Customer Service Representative - Night Shift

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.
Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support
• Coordinating Service Requests by following up with the cross-functional teams
• Team up with your colleagues to collaborate on problem-solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and following up on Service Requests

• Fluent English language skills
• Native/close to native language skills in German (support language)
• Considerable familiarity with the MS Office Suite, particularly with the Windows environment in general
• Attention to detail and analytical mindset
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Fixed extra language allowance
• Additional shift bonuses
• Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure
• Home office allowance
• Last and foremost, a great team, as well as a lot of learning and training opportunities

• Canteen
• Cafe
• Bicycle storage
• Free fruits, snacks
• Free coffee, soft drinks
• Massage