Global Account Manager

Reporting to the Manager, Agency & Specialty Sales, the Global Account Manager leads air sales efforts to maximize revenue and drive market share growth within a portfolio of online travel agencies (OTAs). Key responsibilities include customer relationship management, contract negotiation, business planning, and data analysis to set optimal program goals and ensure revenue and market share targets are met.
This role blends traditional consultative account management with a strong emphasis on developing and executing strategic marketing plans. The Global Account Manager fosters a team-selling environment, collaborating with and regularly updating multiple internal and external stakeholders.
Key deliverables include:

Manage revenue, market share growth, and retention within an assigned portfolio of Online Travel Agencies (OTAs)

Develop, execute, and continuously analyze strategic marketing plans with defined KPIs aligned to WestJet's strategic pillars

Qualify and contract new partnerships that align with WestJet's strategic pillars

Establish and develop relationships within a defined portfolio

Prepare and deliver proposals and presentations to all levels of the organization

Manage partner marketing funds, incentives, and promotional programs

Act as a subject matter expert on WestJet's products and services

Maintain a competitive and industry knowledge base of product and service offerings, and provide strategic recommendations

Lead project management as required to support partner and WestJet objectives

Provide accurate and timely reporting to WestJet leadership

Ensure personal targets and KPIs are met

Attend industry events, trade shows, and partner events

Work cross-functionally with internal departments, including Trade Marketing, Performance Marketing, Sales Development, Finance, and Loyalty

Experience & Qualifications:

Relevant post-secondary education

7-10 years of experience in account management and performance marketing, with a strong background in business-to-business (B2B) contract negotiation

Strong negotiation and analytical skills

Experience working in a global environment, with the ability to tailor strategic business plans to the needs of a global partnership with multiple international points of sale

Ability to manage accounts through the development of strategic account business plans

Highly organized, with strong prioritization and multitasking skills and a sense of urgency

Ability to navigate the consultative selling process effectively

Proven ability to balance the needs of Guests and WestJet while remaining results-focused

Ability to deliver engaging presentations to travel industry executives

Excellent written and verbal communication skills

Strong knowledge of reporting and analytics tools (e.g., DDS, GDS, PRISM, Tableau, MS Office)

Proven ability to work in a fast-paced, dynamic environment

Demonstrated ability to present ideas clearly and solve problems creatively

Ability to travel regularly as required for the role