Global After Sales Manager / Senior Manager
You will lead and develop the after-sales service organization supporting mining hardware and solutions. You will oversee customer support operations, RMA and repair services, field service activities, and service delivery performance through a team of supervisors, engineers, and specialists. You will drive operational excellence, customer satisfaction, and service quality while partnering closely with Sales, Product, Engineering, Supply Chain, and Operations teams.
Responsibilities
- Lead the after-sales service strategy for mining hardware and software solutions
- Oversee installation follow-ups, performance optimization, and preventive maintenance schedules for mining rigs
- Collaborate with engineering teams to troubleshoot complex hardware/software issues
- Develop and maintain a knowledge base of best practices for mining efficiency, energy optimization, and equipment longevity
- Build strong client relationships through performance reviews, operational audits, and proactive solution recommendations
- Track and analyze service metrics to identify trends and improvement opportunities
- Train and mentor the after-sales support team
Requirements
- Bachelor's degree in Engineering, Business, Operations Management, or a related field
- 8+ years of experience in after-sales service, customer support operations, technical service, or service delivery management
- Proven experience leading and developing service teams in a hardware, technology, data center, telecommunications, semiconductor, or mining equipment environment
- Strong leadership, stakeholder management, and operational excellence skills
- Experience managing customer escalations and service performance at an organizational level
- Exceptional interpersonal and correspondence skills
- Analytical and proactive approach to challenges
- Highly organized with a background in coordinating concurrent technical audits and managing urgent priorities
Benefits
- Attractive welfare benefits
- Training and mentoring opportunities