Global IT Service Desk
Description
We are seeking an IT Service Desk Technician to join our Global IT Infrastructure & Operations Team at our headquarters in Postal.
As an IT Service Desk Technician, your role involves managing IT systems and providing support to colleagues across all Dr. Schär Group locations, helping them with their devices, accounts, and key applications.
Your responsibilities:
Provide first-level technical support for hardware, software, and network issues
Support IT systems in manufacturing environments
Classify and prioritize user requests using our IT Service Management tool
Resolve issues directly or escalate them to specialized IT teams
Configure, maintain, and support client devices and peripherals
Set up new workplaces, laptops, and desktops
Collaborate on IT projects
Maintain the internal IT documentation and the knowledge base
Occasionally travel to company locations as required
Your profile:
Degree in IT or equivalent professional experience
Strong knowledge of Microsoft Windows, Android, and iOS devices
Familiarity with PC hardware and software architecture
Experience with Active Directory and Microsoft 365 user administration
Independent, solution-oriented approach
Excellent interpersonal skills in an international environment
Proficiency in English and Italian, German is considered a plus