Global P&C Operations Transformation Lead (Contract Role)

Role Purpose

Partner with the Head of P&C Shared Services to accelerate the evolution of Global People Operations through service innovation, operating model evolution, process simplification and transformation execution. This is a hands-on role focused on designing, building and embedding the future state of People Operations while improving employee, manager and stakeholder experiences. Operating at the intersection of transformation, service design and operational execution, this role ensures that strategic priorities translate into sustainable operational outcomes

Key Responsibilities

Operating Model Evolution & Integration

• Support the design and implementation of future-state People Operations operating models across regions.

• Identify opportunities to improve role clarity, accountability, service ownership and ways of working across the People Operations ecosystem.

• Drive harmonization and alignment of operational practices to create a more consistent employee, manager and stakeholder experience.

• Partner across Operations, HRIS, PMO, Change Management and HRBP teams to ensure transformation initiatives translate into sustainable operating model improvements.

• Challenge existing ways of working and help define scalable approaches that support future organizational growth.

Transformation & Continuous Improvement Enablement

• Identify opportunities to simplify, standardize and transform People Operations services, processes and ways of working.

• Lead process redesign and simplification initiatives that improve employee, manager and stakeholder experiences.

• Challenge legacy practices, organizational assumptions and process complexity to drive meaningful operational improvements.

• Partner with regional operations teams to identify scalable solutions that can be leveraged across multiple geographies.

• Build a culture of continuous improvement by encouraging experimentation, innovation and operational excellence.

• Translate transformation opportunities into tangible business outcomes, including improved service delivery, reduced complexity and increased organizational effectiveness.

SSC 2.0 Delivery

• Partner with the Head of P&C Shared Services and Regional Operations Leaders to bring the SSC 2.0 vision to life across the Global People Operations organization.

• Identify, design and embed improvements that strengthen service delivery, employee experience, manager experience and operational effectiveness.

• Support the development of scalable capabilities in areas such as knowledge management, service excellence, automation, self-service and continuous improvement.

• Actively champion new ways of working and help embed them into day-to-day operations.

• Collaborate with regional teams to ensure SSC 2.0 initiatives are practical, sustainable and aligned to operational realities.

Integration, Harmonization & Transition Management

• Support legal merger and integration activities impacting People Operations, ensuring operational readiness and continuity of service.

• Drive harmonization of processes, policies and service delivery approaches across regions and acquired entities.

• Partner with Operations, PMO, Change Management and HR stakeholders to support successful transition and adoption activities.

• Identify opportunities to simplify and align processes as part of integration and transformation efforts.

• Support the transition of services, responsibilities and capabilities into future-state operating models.

Service Innovation & Digital Enablement

• Champion innovative approaches to service delivery that enhance employee, manager and stakeholder experiences.

• Identify opportunities to leverage automation, self-service, AI and digital solutions to reduce friction, simplify processes and improve operational effectiveness.

• Partner with HRIS, Operations and key stakeholders to translate technology capabilities into practical business outcomes.

• Challenge traditional service delivery approaches and continuously seek opportunities to improve scalability, accessibility and efficiency.

• Support the design and adoption of future-ready People Operations services that balance human experience with digital enablement.

Stakeholder Partnership

• Establish trusted partnerships across Operations, HRIS, HR Business Partners, PMO, Change Management and functional teams to accelerate People Operations transformation outcomes.

• Influence stakeholders at all levels to challenge existing assumptions, build alignment and drive adoption of new ways of working.

• Facilitate productive conversations across functions, regions and teams to solve complex operational challenges and unlock improvement opportunities.

• Act as a trusted advisor to Operations leaders by bringing an enterprise-wide perspective to transformation, service design and operating model decisions.

• Foster a collaborative environment that encourages knowledge sharing, innovation and cross-functional problem solving.