Global Service Desk Manager
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Summary
Leads a company's global IT Service Desk function: managing a support team for worldwide users and acting as the key escalation point for critical IT issues and incidents to ensure prompt resolution with minimal business disruption. Hybrid role based in Birmingham (3 days onsite, 2 remote).
Our client is currently recruiting for a Global Service Desk Manager to lead their global Service Desk Function. The Global Service Desk Manager must have experience of managing a team that supports global users previously and will act as a key escalation point for critical IT issues and incidents, ensuring prompt resolution and minimal business disruption. This is a hybrid based role, 3 days onsite in Birmingham / 2 days remote. Key Responsibilities for the Global Service Desk Manager Oversee …