Service Desk Manager
Posted Updated 5
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Summary
Alleviate IT Solutions is hiring a Service Desk Manager in Wakefield, West Yorkshire (hybrid, 1 day/week from home) to run the day-to-day service desk, lead and support the technical support team, handle escalations, and help resolve complex technical issues while ensuring customers receive consistently high levels of support.
This is a hybrid role with home working 1 day per week You need to be local to Wakefield / Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers receive a consistently high level of technical support and service. Youll lead from the front, supporting the team with escalations, helping to resolve complex technical issues and ensuring t…