Golf Outside Operations Supervisor (Full-Time)

Schedule Requirements\: Must be available to work a flexible schedule during the week, including weekends and holidays.

Role

The Golf Outside Operations Supervisor plays a central role in delivering an exceptional golf experience for every guest. This position oversees all outside golf operations, including guest services, Toptracer programming, and support for tournaments and group events. As a visible ambassador of our golf operation, you ensure every interaction reflects our commitment to outstanding service, personalized attention, and a welcoming environment.

In addition to operational leadership, this role provides high‑quality golf instruction using Toptracer technology, creating an engaging, educational, and enjoyable experience for players of all skill levels. By blending teaching expertise, technology, and hospitality, you help elevate the overall golf experience and uphold Hyatt’s standards for memorable guest service.

Key Responsibilities

Guest Experience & Operations

• Execute and uphold all outside operations procedures in alignment with golf industry standards.
• Assist guests with smooth, efficient movement throughout the facility.
• Ensure proper cleaning, staging, and storage of golf equipment at arrival and departure.
• Maintain pristine conditions in the Cart Barn and all surrounding operational areas.
• Monitor and facilitate pace of play to optimize guest enjoyment.
• Engage guests proactively at key touchpoints including parking areas, staging zones, and practice facilities.
• Communicate daily course rules, conditions, and tee sheet updates to the Golf Shop team.
• Maintain a clean, organized, and safe physical environment across all operational areas.

Toptracer & Instruction

• Provide individual and group golf instruction utilizing Toptracer technology.
• Analyze swing data and performance metrics to deliver clear, actionable coaching.
• Demonstrate proper golf techniques, drills, and Toptracer gameplay features.
• Create a positive, encouraging learning environment for players of all ages and abilities.
• Promote lesson programs, clinics, and Toptracer instructional offerings.
• Ensure all safety guidelines are followed during instruction and practice sessions.
• Maintain clean, organized instructional spaces and equipment.
• Assist guests in understanding Toptracer practice modes and gameplay features.
• Collaborate with Golf Operations and Toptracer teams to enhance programming and guest engagement.

Events & Tournament Support

• Coordinate group golf events, outings, and tournament functions.
• Partner with Catering and Sales teams to support golf‑related events.
• Participate in pre‑conference and event planning meetings.
• Support the Director of Golf with hiring, onboarding, and training of Golf Shop and Guest Services staff.

Course & Facility Oversight

• Monitor course conditions and promptly report changes or concerns to the Director of Golf and Operations Manager.
• Maintain a neat, orderly, and professional appearance of all operational areas.

About Our Course

Sprawling over 200 acres, the Hill Country Golf Club offers a scenic, dramatic and balanced 27-hole championship course, featuring four sets of tee placements for every level of golfer. Designed by Arthur Hills and Associates to capture the beauty and landscape of the Texas Hill Country, the Golf Club features diverse terrain, from link-style, rolling-meadows and lush hillsides to tree-shaded plateaus and tranquil lakes and ponds.

Named as Texas’ Best Golf Course by World Golf Awards, and Best Golf Resort by Smart Meetings Magazine, our state-of-the-art golf destination features a stocked pro-shop, GPS-equipped golf carts, a full-service clubhouse and practice area with putting green. Hill Country Golf Club is open to the public, and is located at Hyatt Regency Hill Country Resort, just 20 minutes west of downtown San Antonio, Texas.

Why Join Us?

At Hyatt, we prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive.