Golf Shop Attendant

Silverado in Napa, CA is pleased to announce an excellent career opportunity for a part-time Golf Shop Associate! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

• Friendly, outgoing personality with a passion for hospitality
• Strong communication and interpersonal skills with the ability to engage members and guests by name
• Basic computer skills; experience with POS systems and tee sheet software preferred
• Dependable, detail-oriented, and team-focused with a strong work ethic
• Knowledge of the game of golf and golf shop operations preferred
• Ability to thrive in a fast-paced resort environment

• Guest & Member Experience
• Deliver a warm welcome to all members and guests, utilizing names and personal recognition whenever possible
• Provide efficient and accurate check-in while anticipating guest needs and setting expectations for their round
• Communicate effectively with Outside Services, Starters, and Player Assistants to ensure a seamless golf experience

• Process tee time reservations in accordance with Silverado policies (member, resort guest, Troon programs, and invited guests)
• Assist with daily tee sheet management, ensuring accuracy and maximizing utilization

• Maintain a clean, organized, and visually appealing golf shop environment
• Assist with merchandising, inventory displays, and restocking of product as directed
• Promote and sell merchandise in alignment with our retail standards

• Accurately process all transactions, including green fees, cart fees, and retail sales through the POS system
• Ensure charges align with member profiles (e.g., cart plans, guest passes, privileges)
• Issue receipts and maintain accountability for all financial transactions
• Assist with daily cash handling procedures, including reconciliation and closing reports

• Assist with receiving, unpacking, and organizing merchandise and golf operations supplies
• Take and relay messages for members, guests, and staff as needed
• Support tournament operations and member events as directed

• Uphold Silverado Resort standards and the Four Keys of Service in all interactions
• Maintain professionalism, punctuality, and attention to detail in all aspects of the role
• Perform additional duties as assigned by Golf Professional Staff or Management