Groups, Conferences and Events Manager

Exceptional Hospitality Starts with You

When you join our Hotel's Group, Conference & Events team, you'll play a key role in turning ideas into successful events while building strong relationships with guests, partners, and team members

Here's what you'll do during a typical day:

• Deliver exceptional client service:
  Respond promptly and professionally to inquiries from clients, guests, and internal departments, ensuring a seamless experience from enquiry to event completion.

  Drive group and event business:
  Convert inquiries into confirmed bookings by understanding client needs and presenting tailored solutions that maximize revenue opportunities.

  Coordinate flawless event execution:
  Plan, organize, and manage all operational details for group bookings, meetings, conferences, and special events, ensuring every aspect is delivered to the highest standard.

  Maintain attention to detail:
  Prepare accurate contracts, event orders, rooming lists, and billing arrangements while ensuring all information is communicated effectively to operational teams.

  Maximize revenue opportunities:
  Apply proactive selling techniques to promote hotel facilities, guest rooms, catering services, and event enhancements that create added value for clients.

  Build strong business relationships:
  Develop and maintain relationships with clients, event organizers, corporate accounts, and business partners to encourage repeat business and long-term partnerships.

  Support business growth:
  Identify new sales opportunities, generate leads, and collaborate with the Sales team to achieve departmental and hotel revenue objectives.

  Ensure exceptional event experiences:
  Work closely with all hotel departments to deliver seamless events, ensuring client satisfaction and creating memorable experiences that reflect the hotel's commitment to hospitality.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.