Growth And Patient Engagement Executive

Description

Metabolic is hiring a growth & patient engagement executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up.

This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience.

What you’ll do

Lead conversion & sales

• Convert inbound, WhatsApp, missed calls, and outbound leads into appointments
• Follow up consistently with new, warm, and aged leads
• Present services and packages clearly and close patients confidently
• Handle objections (pricing, timing, insurance, competition) professionally

Patient communication & support

• Act as the first point of contact across phone, WhatsApp, and CRM
• Provide accurate, clear information on services and treatment options
• Ensure every patient interaction is handled with professionalism and care
• Support resolution of queries, concerns, and follow-ups efficiently

Appointments & retention

• Schedule, confirm, and manage patient appointments
• Reduce no-shows through proactive reminders and follow-ups
• Support rebooking and long-term patient retention

CRM & discipline

• Maintain accurate CRM records and pipeline updates
• Track all follow-ups, outcomes, and patient interactions
• Ensure strong CRM hygiene and data accuracy across all leads
• Support reporting on bookings, conversions, and revenue performance

Key performance indicators (KPIs)

• Lead response time (speed-to-lead)
• Lead-to-appointment conversion rate
• Appointment show-up rate
• Package / membership conversion rate
• Monthly revenue contribution
• Follow-up completion rate
• CRM accuracy and pipeline hygiene
• Resolution time for patient queries and issues

Requirements

What we’re looking for

• Experience in sales, telesales, customer service, or patient coordination
• Strong communication and persuasion skills (phone & WhatsApp)
• Confident handling objections and working toward targets
• Experience using CRM systems and structured follow-up processes
• Healthcare, wellness, or clinic experience is a strong advantage
• Highly organized, proactive, and results-driven mindset

Education & language

• Bachelor’s degree preferred
• Native-level English required
• Arabic is a strong advantage