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HUMAN TOUCH LLC

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Growth Orchestration Director

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Position Overview

The Growth Orchestration role at HumanTouch LLC plays a mission-critical role in orchestrating the systems, processes, and practices that power business development and growth activities. This role serves as a connective force between strategy and execution, ensuring that proposal development, pipeline management, and internal knowledge systems operate with high efficiency, compliance, and transparency.

This is a high-impact role requiring cross-functional collaboration, a sharp analytical mindset, strong process discipline, and excellent communication skills.

Key Responsibilities

Proposal Development Process, Compliance, and Management

  • End-to-End Oversight: Manage the full lifecycle of proposal development, from opportunity intake to final submission, ensuring adherence to internal standards and client compliance requirements.

  • Compliance Leadership: Implement and manage proposal compliance matrices and checklists aligned with government and commercial procurement requirements (e.g., FAR, DFARS, RFIs/RFPs).

  • Coordination: Serve as a liaison between capture leads, technical SMEs, contracts, pricing, and design/production teams.

  • Quality Assurance: Ensure proposals are compelling, error-free, well-organized, and fully responsive to customer requirements.

  • Proposal Calendar & Reviews: Maintain proposal development schedules, facilitate color team reviews (e.g., Pink, Red, Gold), and track lessons learned.

Pipeline Process and Management

  • CRM Oversight: Manage and optimize the Growth team’s CRM system (BigIn) to track opportunities from identification through award.

  • Forecasting & Analytics: Generate and present pipeline reports, win/loss trends, proposal metrics, and performance dashboards for executive decision-making.

  • Gate Reviews & Qualification: Support the opportunity qualification process, ensuring that Go/No-Go criteria are consistently applied and documented.

  • Data Hygiene: Regularly audit pipeline data for accuracy, timeliness, and completeness, working with team members to maintain standards.

Knowledge Management and SOP Development

  • Centralized Resource Library: Design, organize, and maintain a repository of reusable proposal content, templates, resumes, past performance, and graphics.

  • Process Documentation: Develop, refine, and disseminate Standard Operating Procedures (SOPs) that govern key Growth operations activities.

  • Onboarding & Training: Facilitate onboarding for new team members by ensuring clear access to tools, workflows, and documentation.

  • Best Practices: Drive continuous improvement by capturing feedback, documenting lessons learned, and updating processes accordingly.

Qualifications

  • Experience in growth operations, proposal management, or business development within the GovCon or professional services sector.

  • Deep understanding of the federal contracting lifecycle and procurement practices.

  • Strong command of CRM tools, proposal automation platforms, and document collaboration systems.

  • Exceptional organizational, time management, and written communication skills.

  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Success Metrics

  • Proposal win rate and compliance scores

  • Pipeline data accuracy and velocity

  • SOP adoption and usage across the team

  • Reduction in proposal development cycle time

  • Feedback from internal stakeholders and proposal reviewers

Benefits:

  • Medical, Dental & Vision coverage
  • 401(k) Matching
  • PTO
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