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American Heritage Companies

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GSMR Crown and Concession's Attendant

Open 31d

Division/Department: Food & Beverage

Job Title: Crown and Concession’s Attendant

Reports To: Food & Beverage Management

Type of position: Non-Exempt / Hourly

Employee Classification: Seasonal

Location: Bryson City, NC

Compensation: $12 - $14 per hour plus gratuities and commissions on Retail product sales

Job Summary: To provide an excellent experience for our guests through proper steps of service and maintain a great work environment. To ensure the comfort and safety of passengers aboard the train. To serve snacks and beverages in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.

Essential Duties and Responsibilities:

  • Check with MOD for daily numbers and objectives.
  • Ensure all service is performed in a consistent professional manner following Food & Beverage Management guidelines.
  • Inspect passenger cars prior to boarding to ensure cleanliness, proper setup, and supply levels.
  • Provide a snack and drink service during excursions.
  • Promote retail products to all train passengers to ensure each guest has the opportunity to make a purchase.
  • Strive to accommodate guest wishes to the fullest extent feasible.
  • Provides information regarding train route, layovers, box lunches, board/de-boarding, historical narratives, and safety information to passengers.
  • Engage customers by demonstrating strong customer service skills as part of the overall team.
  • Maintain full, proper uniform throughout the entire shift.
  • Aids with crown seating and boarding.
  • Maintains a clean and sanitary environment in compliance with all local and federal health codes.
  • Adhere to company service standards, procedures, and policies.
  • Support concession operation during layovers by assisting in designated areas for a least 15 minutes, rotating between the food trailer, concession car, and operation of square.
  • Assist guests with use of the QR code menu for alcohol sales and comment cards.
  • Other duties as requested.

Work Environment:

  • Able to work long days which include prolonged standing and lifting of objects up to 25 lbs.
  • Capable of performing duties in a variety of weather conditions, from extreme temperatures to rain or snow.
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