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American Heritage Companies

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GSMR First Class Server

Open 31d

Division/Department: Food & Beverage

Job Title: First Class Server

Reports To: F&B Management

Type of position: Non-Exempt / Hourly

Employee Classification: Seasonal

Location: Bryson City, NC

Compensation: $10 hourly plus gratuities and commissions on Retail products sold

Job Summary: To provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment. To serve food and beverage in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.

Essential Duties and Responsibilities:

  • Checks with Manager on Duty (MOD) for daily numbers and objectives.
  • Ensure that the service is, at all times performed, in a professional manner and to the style as specified by Food & Beverage Management.
  • Responsible for entertaining and interacting with all passengers on board First class and Crown cars, including but not limited to Train Route History, Passenger Car History, Locomotive Power History
  • Ensures that passenger car cleanliness standards are met.
  • Ensure that retail products are promoted to all train passengers with an opportunity to make a purchase.
  • Required to complete proper car setup and supply levels.
  • Provide food and drink service, including bar service, during the excursion to the standard of food and beverage management.
  • To ensure that exceptional guest service is provided as far as reasonably possible.
  • Comply with GSMR policy, procedures, and safety program including safety rules, operating rules, and participation in ongoing safety training/regular daily safety meetings.
  • Use of Point-of-Sale system (Square), and effective cash and credit/debit card handling.
  • Adhere to company service standards, procedures, and policies; while maintaining a clean and sanitary environment in compliance with all local, state, and federal health codes.
  • Clear tables and seating areas within the cars, including but not limited to bussing tables and plates. Assistance provided when needed.
  • Responsible for completing opening and closing side work and daily beautification.
  • Assist in putting away vendor deliveries, café set up and break down, inventory, and daily PAR checklists.
  • Other duties as assigned by Food & Beverage Management and/or GSMR senior management.
  • Assist guests with use of QR codes for alcohol menu and comment cards.
  • Attend ABC and any other require trainings.

Work Environment:

  • Able to work long days may require prolonged standing and lifting of objects up to 50lbs.
  • Able to complete tasks in multiple levels of service aboard the train.
  • Able to work with many types of personalities and able to work out problems and resolve conflicts.
  • Able to work in all types of weather including temperatures of 0 to 100 degrees, as well as rain, shine, or snow.
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