Company description
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.
Job description
At FAENA The Red Sea, every arrival sets the tone for something extraordinary. As a Guest Experience Agent, you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.
Key responsibilities
Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations
Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience
Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy
Build strong guest relationships through recognition, personalization, and preference tracking
Respond to guest inquiries, requests, and concerns promptly and professionally
Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams
Support concierge services including reservations, guest information, and special requests
Handle guest accounts, payments, and cashiering responsibilities with accuracy
Maintain and update guest profiles using Opera and other systems
Assist with luggage handling and airport transfers coordination when required
Promote resort facilities, services, and experiences, identifying upselling opportunities
Follow daily shift checklists and ensure accurate handovers between shifts
Support operational coverage across Front Office and Butler services when required
Ensure compliance with health, safety, and security procedures at all times
Qualifications
Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort
Diploma or degree in Hospitality Management or related field preferred
Strong understanding of luxury service standards (Forbes or similar)
Excellent communication and interpersonal skills with a guest-first mindset
Professional, polished, and confident in guest-facing environments
Strong problem-solving skills with the ability to think on your feet
Highly organized with attention to detail and accuracy
Experience with Opera or similar hotel management systems is an advantage
Energetic, adaptable, and able to thrive in a fast-paced environment
Discreet, trustworthy, and able to handle sensitive guest information
Passion for hospitality and creating exceptional guest experiences
Must speak fluent English and Arabic