Guest Experience Host - 5070 Redwood Dr. (31825)
Oilstop and Happy's Guest Experience Host - 5070 Redwood Dr. (31825)
- Greet and welcome guests with a friendly and professional demeanor
- Guide vehicles safely and politely through the car wash tunnel and assist with any special service requests
- Build lasting relationships with guests and recommend products and services that best meet their needs
- Explain available services, promotions, and packages to customers
- Ensure a positive guest experience by addressing questions, concerns, or complaints promptly
- Maintain cleanliness, appearance and organization of the car wash area
- Monitor equipment and report any malfunctions or safety hazards to management
- Assist with collecting payments, process transactions, and issue receipts accurately when needed
- Create "Wow" moments for our guests by showing your commitment to our Mission
- Assist with inventory management of cleaning supplies, promotional materials, and retail items
- Follow Happy's safety procedures and operational guidelines and policies at all times
- Support team members with tasks as needed
- Have a servant's heart - Put the needs of others first
- Maintain a polite and professional, clean cut image - perception is everything and represent the brand positively
- Participate in training programs to stay updated on services, safety protocols, and customer service standards
- Track customer feedback and provide insights to improve service quality
- Build lasting relationships with guests and recommend products and services that best meet their needs